Whether you are a first-time visitor or returning to Justcasino, this guide covers the essential features you need to know.
Getting Ready
- A stable internet connection and an up-to-date browser (Chrome, Firefox, Safari, or Edge).
- A valid email address and a phone number for verification.
- Proof of identity (passport or driver’s license) and proof of address (utility bill) for KYC procedures.
- A preferred payment method – credit/debit card, e-wallet, or cryptocurrency – with sufficient funds.
- Understanding of the local gambling laws in your jurisdiction (if you are from a EU/Nordic country, note that winnings from Curacao-licensed casinos may be subject to local income tax).
- Self-imposed deposit limits or responsible gaming tools ready in advance.
Account Setup
- Visit the casino’s homepage and click the "Sign Up" button.
- Fill in the registration form with your personal details (name, date of birth, email, phone number). Ensure accuracy to avoid verification delays.
- Choose a username and a strong password (at least 8 characters with a mix of letters, numbers, and symbols).
- Select your preferred currency and any bonus code if available. Accept the terms and conditions.
- Verify your email by clicking the link sent to your inbox. In some cases, SMS verification may also be required.
- Complete the KYC process by uploading the required documents in the "My Account" section. This step is mandatory before making a withdrawal.
Wagering Calculation
Example: You claim a 100% match bonus up to €200 with a 35x wagering requirement on the bonus amount. Deposit €100, receive €100 bonus. Total wagering needed: €100 × 35 = €3,500. Slots contribute 100%, table games contribute 10%. If you play only slots, you need to wager €3,500. If you play blackjack, you need to wager €3,500 / 0.10 = €35,000 to clear the bonus. Note: Always check which games contribute at what percentage.
Security
The casino uses 128-bit SSL encryption to protect data transmissions. Two-factor authentication (2FA) is available for account protection. All transactions are monitored for suspicious activity. The platform holds a Curacao eGaming license (No. 8048/JAZ). For EU players, additional consumer protections apply under Dutch law. Responsible gaming tools include deposit limits, time-outs, and self-exclusion.
Deposits & Withdrawals
| Payment Method | Deposit Time | Withdrawal Time | Minimum | Maximum |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | €20 | €5,000 |
| Skrill | Instant | 24 hours | €10 | €10,000 |
| Neteller | Instant | 24 hours | €10 | €10,000 |
| Bitcoin | 10–30 minutes | 1–2 hours | €50 equivalent | €25,000 equivalent |
Withdrawal limits vary by VIP level. Processing may be delayed if documents are not verified.
Troubleshooting
- Login issues: Clear browser cache or try a different browser. Reset password using the "Forgot Password" link.
- Game not loading: Check for JavaScript enabled, update Flash (if needed), or try a different device.
- Withdrawal pending beyond stated time: Contact support via live chat or email. Ensure all documents are uploaded.
- Bonus not credited: Verify you entered the bonus code correctly. Some bonuses require a minimum deposit.
- Error during payment: Double-check card details or e-wallet credentials. Your bank may block gambling transactions – call them to authorize.
- Self-exclusion not working: Confirm the exclusion period in settings. For immediate help, contact support.
Good to Know
The loyalty program has six tiers: Bronze, Silver, Gold, Platinum, Diamond, and Elite. Points are earned at a rate of 1 point per €10 wagered on slots (0.5 points on table games). Benefits include cashback, faster withdrawals, higher limits, personal account managers, and exclusive bonuses. To advance a tier, you need a certain number of points within a calendar month. For example, reaching Gold requires 2,000 points. Elite status offers VIP experiences and luxury gifts.
Players Ask
How do I reset my password?
Click the "Forgot Password" link on the login page, enter your email, and follow the instructions sent to your inbox.
Are there any fees on withdrawals?
The casino does not charge fees, but your payment provider may impose a small fee. Check with your bank or e-wallet.
Can I have multiple accounts?
No, only one account per player is allowed. Multiple accounts will be closed, and winnings may be forfeited.
What is the minimum age to play?
Players must be at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher.
How long does KYC verification take?
Typically 24–48 hours after submission. Once verified, subsequent withdrawals are faster.
Do you offer a mobile app?
The casino has a mobile-optimized website that works well on all devices. You can also add it to your home screen as a progressive web app (PWA).
What happens if I close my account?
You can request permanent closure via support. Any remaining balance will be paid out after verification.
How are winnings taxed?
For players under a Curacao license, winnings are not taxed by the casino, but you must report them according to your local tax laws. Consult a tax advisor.
With these steps, you can start your journey confidently. Always play responsibly and set limits before you begin.
